A Dignified Home Children and Youth Services (“A Dignified Home”) values your trust, and we understand the importance of protecting your privacy. We want to make sure that you understand how your information is collected and used by A Dignified Home. This privacy statement (“Privacy Statement”) describes what information we collect about you, including when and how we collect it; how we use it; with whom we may share it; and what choices you have regarding our use of your information.
This Privacy Statement applies to all information collected through your communications with A Dignified Home, whether electronic, written or oral; information collected through A Dignified Home website (“Site”) that include a link to this Privacy Statement; as well as any other information about you that we may collect offline or receive from third-parties (collectively, Apps, Sites, and offline or third-party information are referred to as the “Services”). By accessing our Services or providing your information to us, you accept and agree to the practices described in this Privacy Statement.
This Privacy Statement describes our privacy practices. The links below go straight to more detailed information on that topic.
- What types of personal information we collect about you
- How we collect personal information about you
- How we may use your personal information
- With whom we may share your personal information
- Other information collected
- Our data security protections
- Your privacy options and access
- Notices and Disclosures
- How to contact us
- Updates to this privacy statement
What types of personal information we collect about you
When you engage with A Dignified Home or visit or use our Services, we collect a variety of information. In general, the type and amount of information we collect on you will depend on how you choose to interact with A Dignified Home. For instance, if you are a client, foster parent, adoptive parent and/or host family contacting us for assistance, we will need different information to assist you than if you are using our website to gather information on homelessness, foster care or adoption related topics or donate to A Dignified Home.
A Dignified Home collects information that identifies you as an individual or information which is linked or linkable to you as an individual, which will collectively be referred to throughout this Privacy Statement as “Personal Information”: including contact information, demographic information, health and financial information, as well as call recordings and transcripts.
Contact Information and Preferences.
We may request contact information such as your name, mailing address, telephone number, e-mail address, and your preferences for how you would like to be contacted by A Dignified Home.
We may request limited demographic information such as your gender, race or ethnicity, marital status, geographic location, and/or primary language.
Sensitive Personal Information (other than Health Information).
Unless we specifically request or invite it, we ask that you not send or otherwise disclose to us your political opinions, religion or other beliefs, passport or national identity number, criminal background, or trade union membership. In those cases where we may request or invite you to provide the foregoing information, we will only do so with your express consent or where there is a clear reason for doing so—such as where A Dignified Home is arranging your travel and accommodations for your participation in a sponsored event—and then only to the extent such data is required to ensure that we provide appropriate facilities or support to enable you to participate in the event.
We may request limited health information about you such as your relationship to homelessness, foster care or adoption. For instance, this information may be needed to assist you if you contact A Dignified Home seeking information on how to become a host family, foster parent or adoptive parent or requesting support from A Dignified Home if you are a homeless young person younger than the ages of 24. If you register to participate in A Dignified Home event, we may ask you about your relationship to homelessness, foster care or adoption so that we can let you know about special activities for host families, foster parents or adoptive parents. This health information may be transmitted electronically for the uses and/or disclosures described in this Privacy Statement.
If you make a donation to A Dignified Home or make a retail purchase on a A Dignified Home Site, we will collect payment information such as your credit card number to process your transaction. We may use a third-party payment service to process payments made through the Services. We will retain your credit card information only for as long as necessary to process the transaction.
Call Recordings and Chat Transcripts.
If you contact A Dignified Home for information or assistance by calling our General Hotline or Help Hotline or online via the “Contact Us” chat feature, we may record your call or maintain a transcript of the chat for training and quality assurance purposes. The information contained in these transcripts will depend on what you voluntarily provide to A Dignified Home.
How we collect personal information about you
A Dignified Home and its service providers may collect Personal Information in a variety of instances. For example, we may collect information about you in the following circumstances:
Requests for Information and Resources.
A Dignified Home Hotlines are available to answer your questions 24/7, 365 days a year. We will collect the Personal Information you provide in order to assist you.
We may collect Personal Information through your use of the Site, including A Dignified Home’s online public forums, discussion boards, or chat rooms. If you become a registered user of the Site, we will collect login and profile information and may also collect information about your areas of interest. Please note that any information you post within these public forums will become public and may be read, collected, and used by anyone. Please exercise caution when deciding whether to disclose your Personal Information in public forums.
If you make a donation to A Dignified Home, we will collect Personal Information from you that may include: your name, address, telephone number, and/or e-mail address so that we can send you a receipt and thank you for your donation. We may also collect limited financial information to process your donations.
If you seek employment with A Dignified Home or volunteer for A Dignified Home, we will collect information related to your role. For instance, we will collect employment history information if you submit a resume to A Dignified Home. If you are volunteering to be a success coach to one of A Dignified Home youth, we may ask about the languages you speak. Or, if you are volunteering to provide transportation assistance to A Dignified Home event support team, we will collect information on your driving history.
If you inquire about (or enroll in) a A Dignified Home research study, we may collect information from you related to the study or studies, which may include health information. Research participant data is maintained in a secure, restricted environment and is accessed only for research purposes.
If you register to participate in A Dignified Home event, we may also ask about your relationship to homelessness, foster care and/or adoption, but you are not required to provide this information to participate in A Dignified Home events. This information, however, is useful for event purposes and helps us let you know about special activities for A Dignified Home host families, foster parents, and adoptive parents.
Individual as Service Provider.
If you partner with A Dignified Home to provide services, we may collect information such as name, employer, title, contact information. We collect this information for the purposes of contacting you about the partnership. If it is necessary for purposes of paying you for services provided, we may also collect bank account information, address, etc.
Third-party Fundraising Campaigns, Promotions or Events.
We may use or interact with third-parties to conduct fundraising campaigns, promotions or events, including online platforms such as Crowdrise or PledgeIt. In these instances, we may receive access to donor reports which includes donor name, contact information and donation amount. We also may receive your Personal Information if you respond to a cause-related marketing campaign or other promotion benefitting A Dignified Home that is conducted by a corporate partner.
Social Media Interfaces.
If you elect to connect your social media account to your Site account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles; in addition, if you log-in to our website using your social media account, use a “like” button or use other social media features while visiting our website, those social media companies may collect information about you. Your interactions with social media companies and the use of their features are governed by their privacy policies.
We may receive your Personal Information from other sources. “A Dignified Home,” our nonprofit, nonpartisan service provider aims to be the nation’s leading voice advocating for public policies in homelessness, foster care, adoption, and to make homelessness a national priority. third-party organizations we collaborate with to provide support services to the youth we serve, foster parents, adoptive parents and host families; or supplemental data sources to supplement or link the information we collect from you.
How we may use your personal information
We and our service providers may use Personal Information for the following purposes:
Mission Delivery and Support Operations.
We will use your Personal Information to respond to your inquiries and to provide you with the information, resources and support services you request. We may use your Personal Information to help us better understand the individuals we serve, to better communicate with you, and to better serve you and your community with relevant programs, services and information. We may also use your Personal Information to develop, evaluate and improve our programs and services. For instance, we may contact you with a survey seeking voluntary feedback on services you have received.
We may use your Personal Information to keep you informed of new policies related to homelessness, foster care and adoption, to notify you of A Dignified Home services that may be of interest to you, to invite you to upcoming A Dignified Home events in your area, to request voluntary time or monetary contributions to A Dignified Home, or to request your participation in A Dignified Home research study.
We also perform data analysis and research activities to gain a greater general understanding of homelessness, foster care and adoption. This analysis can help us improve the experiences within our programs to the people we serve.
Other Business Purposes.
We may use Personal Information for other business purposes, such as conducting audits, fraud monitoring and prevention, data analysis, record keeping, developing new services, enhancing, improving or modifying our programs and our Services, identifying usage trends, determining the effectiveness of fundraising campaigns and mission activities, and updating and expanding our business activities.
With your consent.
In addition to the other uses described in this section, we may also use your information as you expressly authorize us to do so.
Other information collected
A Dignified Home may also collect information that does not reveal your specific identity or does not directly relate to an identifiable individual, referred to throughout this Privacy Statement as “Other Information,” including browser and device information, App usage data, Internet Protocol address, information collected through cookies, pixel tags and other technologies. Other Information also includes information that has been anonymized or aggregated in a manner that it no longer reveals your specific identity.
If we are required to treat Other Information as Personal Information under applicable law, then we may use and share it for the purposes for which we use and share Personal Information as detailed in this Privacy Statement.
Browser and Device Information.
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
Internet Protocol Address.
Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
Web Server Traffic Pattern Information and Browsing History.
We collect standard web server traffic pattern information and your browsing history. General traffic, Site usage, browser information and length of stay information is collected and stored in log files.
Using pixel tags and other similar technologies.
Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
Targeted Outreach and Advertising.
Do Not Track.
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to browser do-not-track signals.
We may collect the physical location of your device by, for example, using satellite, cell phone tower or Wi-Fi signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we may not be able to provide you with the applicable personalized services and content.
Anonymous or Aggregate Information.
We use Anonymous Information and Aggregate Information for activities including data analysis and research to gain a greater general understanding of homelessness, foster care and adoption. “Anonymous Information” means information where identifiers have been removed so that it does not directly or indirectly identify, and cannot reasonably be used to identify an individual. “Aggregate Information” means information about groups or categories of individuals which does not identify and cannot reasonably be used to identify an individual. For example, we may use Aggregate Information to compare the types of services our constituents utilize in one geographic location with another to understand how the two groups are different or similar.
Uses and Disclosures of Other Information.
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do this, we will treat the combined information as Personal Information. For example, we may work with data providers to tailor our communications to you, including fundraising and outreach communications, based on your areas of interest and other information about you. To do this, we may place cookies on your browser and combine IP address or browsing history with other de-identified data (such as a hashed, non-readable e-mail or postal address). We may then communicate with you through mail, email, or other channels.
Our data security protections
We seek to use reasonable organizational, technical and administrative measures reasonably designed to secure the information to protect Personal Information within our organization. We incorporate industry standard security controls (like firewalls) and protocols (like SSL/TLS) to create a site that is resistant to standard internet-based threats. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “How To Contact Us” section below.
A Dignified Home retains Personal Information that we receive for as long as necessary to fulfill the purpose(s) for which the information was collected, to provide our services and products, to pursue legitimate business purposes, to enforce our agreements, and comply with all applicable laws.
Your privacy options and access
Contact Preferences and Restrictions.
We respect your privacy and recognize that you may wish to limit the ways in which we contact you and/or share your Personal Information, including for fundraising purposes. A Dignified Home offers the following options for restricting use and disclosure of your Personal Information:
- Do not contact me by Mailing Address.
- Do not contact me by telephone.
- Do not contact me by e-mail.
- Do not share my contact information with other nonprofit organizations.
- Do not contact me with fundraising requests supporting A Dignified Home.
- Do not contact me.
To inform us of any desired restrictions, please complete our Opt Out Form. If you contact us with an opt-out request, we will honor the request in accordance with timelines set forth in applicable law. Please note that if you opt-out of receiving e-mails, we may still send you important administrative messages, from which you cannot opt-out.
Registrations and Subscriptions.
If you register for A Dignified Home event or sign up for a newsletter or similar subscription, you will receive communications related to that service, regardless of your prior opt-out selections. If you no longer wish to receive event e-mails or other e-mail subscriptions, please opt-out using the “unsubscribe” link provided in the e-mail communication.
To Request a Copy of your Personal Information.
You may request that A Dignified Home provides you with a copy of Personal Information that we maintain such as contact information you have provided, contact preferences you have selected, your donation history, your volunteer activity, etc. To make such a request, please submit an Information Request Form or contact us using one of the methods provided in “How to Contact Us” section below.
In your request, please make clear what Personal Information you would like to review. For your protection, we may only implement requests with respect to the Personal Information associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable, consistent with applicable law.
INDIVIDUAL RIGHTS OF ACCESS AND CHOICE
Subject to applicable law, you may have the right to obtain confirmation regarding whether A Dignified Home processes Personal Information about you, request access to and receive information about the Personal Information we maintain about you, receive copies of the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, object to the Processing of your Personal Information, and have the information blocked, anonymized, or deleted, as appropriate. The right to access Personal Information may be limited in some circumstances by local law. To exercise these rights, please contact us.
Where otherwise permitted by applicable law, you may use any of the methods set out in this Privacy Statement to request access to, receive or restrict processing, seek rectification, or request erasure of Personal Information about you held by A Dignified Home. Such requests will be processed in line with applicable laws. Although A Dignified Home makes good faith efforts to provide individuals with access to their Personal Information, there may be circumstances in which A Dignified Home is unable to provide access, including but not limited to: where the information would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, where the information contains legal privilege, or where the information is commercially proprietary. If A Dignified Home determines that access should be restricted in any instance, we will endeavor to provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, A Dignified Home will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.
Notices and Disclosures
A Dignified Home does not knowingly request or collect information from any person under 12 years of age without parental consent. If you believe that your child has submitted Personal Information to A Dignified Home without your consent and you would like this info restricted or removed, please contact us using one of the methods provided in “How to Contact Us” below.
Links to Third-Party Websites.
Our Services may contain links to third-party websites, whose privacy practices may be different from A Dignified Home’s. This Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of any third-parties, including any third-party operating any website or service to which the Services link. Links to other sites do not imply A Dignified Home’s endorsement of the products or services or privacy or security practices of those websites. In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Sites or our Social Media Pages.
For California Residents.
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of Personal Information to third-parties for their direct marketing purposes during the preceding calendar year. To make such a request, please submit an Information Request Form or contact us using one of the methods provided in “How to Contact Us” below. In addition, if you are a California resident under the age of 18 and a registered user of the Services, you may ask us to remove content or information that you have posted to the Sites. To request removal, please contact us using one of the methods provided in “How to Contact Us” below. We will respond to your request consistent with applicable law. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
Lawful Basis for Processing.
The laws in some countries require us to tell you about the lawful grounds we rely on to collect, use, disclose, and otherwise process your Personal Information. To the extent those laws apply, our lawful bases for processing your Personal Information is in support of our legitimate interests, where those interests are not overridden by your fundamental rights and freedoms: In many cases, we handle Personal Information because it furthers our legitimate business and charitable interests. This includes:
-Providing a safe user experience on our Site;
-Sending communications to you to let you know about what we are doing with your donations and to solicit additional donations;
-Protecting users, our employees, our volunteers, and our property;
-Analyzing and improving our operations (e.g., optimizing the design and operation of our Site); and
-Managing legal issues.
Jurisdiction and Cross-Border Transfer.
The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Your Personal Information may be stored and processed in the United States where our servers are located and our central database is operated. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities may be entitled to access your Personal Information. Where required, data transfers will be made subject to the terms of the applicable Standard Contractual Clauses or with your consent.
Information on Third-parties.
If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.
How to contact us
Privacy Questions and Requests.
If you have any questions about this Privacy Statement, wish to notify us of any desired restrictions, or believe your privacy rights may have been violated, please contact us at:
Telephone: +1-844-747-HOME (1-844-747-4663)
A Dignified Home Children and Youth Services
ATTN: Security and Privacy Requests
2 Embarcadero Center 8th Floor
San Francisco, CA 94111
Security Breach or Fraud Notification.
If you witness or become aware of any suspected privacy or security breach of A Dignified Home constituent data (i.e., mishandling, theft, loss, or improper disclosure of personal information) or potentially fraudulent activity, please call our toll-free hotline at 1-844-747-HOME (1-844-747-4663) hotline is available 24 hours a day.
Updates to this privacy statement
A Dignified Home may modify this Privacy Statement at any time. When changes are made, we will update the “last modified” section at the bottom of our Privacy Statement. Your use of A Dignified Home’s Services following these changes means that you accept the revised Privacy Statement.
Last Modified: March 28, 2019